← Back to the 90-Day Guarantee

CareVixis 90-Day Satisfaction Guarantee Terms

Eligibility

Available to new CareVixis clients whose signed agreement expressly includes the guarantee. The signed MSA, BAA, order forms and service schedules control if they conflict with this page.

90-Day Period

The guarantee runs for 90 calendar days from the service start date identified in the applicable agreement after required onboarding, authorizations and system access are available.

Full Service From Day One

This is not a reduced-feature trial. CareVixis provides the covered services and capabilities included in the signed agreement during the guarantee period, subject to normal onboarding, implementation, payer and system requirements.

Normal Pricing

The client pays the normal contracted fees during the guarantee period. The expiration of the guarantee does not by itself create a price increase, new service tier, feature unlock or long-term commitment.

Refundable Fees

The guarantee covers eligible CareVixis service fees identified as covered in the signed agreement and actually paid during the guarantee period.

Excluded Costs

Third-party and pass-through costs are not refundable, including clearinghouse charges and other third-party amounts paid or incurred on the client's behalf. Credentialing/enrollment, implementation/project, website/custom-development and other non-recurring fees are excluded unless the signed agreement expressly includes them.

Client Cooperation

The client must provide timely authorized access to billing, EHR, practice-management, clearinghouse, payer, remittance and other systems reasonably required for the covered services, accurate information and documentation, reasonable responses to requests, and remain current on undisputed amounts due.

Requesting a Refund

The client must provide written notice requesting the CareVixis 90-Day Satisfaction Guarantee before the guarantee period expires. The client does not need to prove a particular financial loss merely to state dissatisfaction, but eligibility and cooperation requirements apply.

Refund Calculation

CareVixis will reconcile eligible covered service fees actually paid, excluding third-party, pass-through and other excluded charges and accounting for credits, chargebacks, prior refunds and unpaid amounts.

Day 91

If the client continues with CareVixis, the existing relationship simply continues under the agreement. Day 91 does not require a new tier, additional feature unlock, new long-term contract or automatic price increase solely because the guarantee ended.

Termination and Payer Outcomes

Termination, transition, PHI, system access, records and amounts properly due remain governed by the signed agreement. CareVixis cannot control payer processing times, coverage determinations, medical-necessity decisions or appeal decisions, and the guarantee is not a promise that a specific claim or amount will be paid within 90 days.

Other Offers

Unless the signed agreement expressly provides otherwise, the guarantee may not be combined with another CareVixis refund or service-credit guarantee for the same fees.

Contract review: Final guarantee and MSA language should be reviewed by qualified counsel before use in executed client agreements.