Patient Communication

Patient Communication Quietly Turns Into a Second Job.It Should Not Be Yours.

Calls, texts, emails, reminders and the messages waiting for a reply are the first thing to slip on a busy day.

CareVixis takes it on, so your patients hear back and your staff can get on with the day in front of them.

  • U.S.-Based
  • Zero Outsourcing
  • 24/7 Support
Let’s Talk About My Practice → See How It Works ↓
The VixisConnect communications workspace: missed calls, new emails, unread texts and follow-ups due, with one conversation list across calls, email and text, each assigned to a member of staff, and a single thread showing a call, a voicemail, an email and a reminder text. Sample data.
Sample data

Swipe the screen to see the whole workspace.

Interface illustration. All data shown is sample data for representational purposes only. The patients, staff, practice, phone numbers, email addresses, recordings, messages and figures are illustrative: not a client account, not real people, not real contact details and not real patient information.

How we handle patient information

  • Secure messaging and email built for healthcare
  • Consent and opt-outs recorded and honoured
  • Business associate agreements executed
  • Access limited to the people who need it
  • U.S. data centers, and zero outsourcing

CareVixis does not perform external certifications or independent third-party assessments, and HIPAA has no certification to hold. What we do is put the safeguards in place with you, keep them current, and document it.

Nobody Went Into Practice to Run a Call Center.

  • Who called back?

    A voicemail, a text and an email about the same thing, in three places, and no way to know which one was answered.

  • Did anyone reply to this?

    Messages sit because everyone assumes somebody else picked them up.

  • Who is sending the reminders?

    It is somebody’s job until the day gets busy, and then it is nobody’s.

  • Are we even allowed to text them?

    Consent and opt-outs have to be tracked, and a spreadsheet is not where that belongs.

  • Is the phone being answered?

    A call that rings out is a patient who calls somebody else instead.

That is why we built VixisConnect™, and why a U.S.-based team works it with you.

VixisConnect

Every Call, Text and Email in One Place.

VixisConnect™ puts the whole conversation in one thread, whichever way the patient got in touch, so nothing depends on somebody remembering who was dealing with it.

  • One conversation, not three

    The call, the voicemail, the email and the text about the same thing, in the same thread.

  • Somebody owns every message

    Each conversation is assigned, with open, pending and follow up visible at a glance.

  • Reminders that go out anyway

    Appointment reminders, confirmations and recalls that do not depend on a quiet afternoon.

  • Consent and opt-outs on file

    What each patient agreed to be contacted by, and who has opted out, recorded against the contact.

  • Templates for the message you send daily

    Written once, used by whoever is covering, so the wording does not drift.

  • A view of what is still waiting

    Missed calls, unread messages and follow-ups due, so nothing sits unanswered by accident.

Communication for therapy practices → How we run practice operations → What it costs →

Software Sends a Reminder. It Does Not Answer the Phone.

The workspace keeps the conversation in one place. What makes it work is a U.S.-based CareVixis team answering, replying and following up, so a patient reaches a person and your front desk is not doing two jobs at once.

  • They Reach Out
  • It Lands in One Place
  • Somebody Owns It
  • They Hear Back
  • U.S.-Based
  • Zero Outsourcing
  • 24/7 Support
I Want Help With Patient Communication →

It Stays Your Practice.

Every message a patient receives carries your practice’s name, not ours. The portal is branded as yours, the reminders read as yours, and as far as your patients are concerned they are talking to your practice, because they are.

Your patients never see

A third party they do not recognise.

They see

Your practice, answering them.

Texting and emailing patients carries rules, and they are the practice’s to meet. What we put in place is built to help you meet them:

  • A record of how each patient agreed to be contacted
  • Opt-outs honoured and kept against the contact
  • Opt-out wording carried on the messages that need it
  • Secure messaging and email built for healthcare
  • A patient portal under your practice’s name
  • Phone coverage so calls are answered
  • Reminders, confirmations and recalls
  • Follow-up on the messages that need a reply

CareVixis designs and operates its services around HIPAA, TCPA and related requirements, and supports your practice in meeting its own obligations. We do not perform external certifications or independent third-party assessments, and HIPAA has no certification to hold. We also publish no figure for appointments kept, missed appointments, response times or message volumes: what we commit to is that the messages go out, the replies get answered, and you can see what is still waiting.

Your Patients Should Hear Back. You Should Not Have to Be the One Who Calls.

You take care of your patients. Let CareVixis take care of staying in touch with them.

  • U.S.-Based
  • Zero Outsourcing
  • 24/7 Support
Let’s Talk About My Practice →